Privacy Policy

Find Me The Leads Ltd, trading as Confident Callers Collective ("we", "us", "our"), is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, disclose, and protect personal information, in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection legislation.

Find Me The Leads Ltd, trading as Confident Callers Collective, is the Data Controller for the purposes of the UK GDPR.

Registered office: [Insert registered office address]

Contact email: leisa@confidentcallerscollective.co.uk

We may collect and process the following personal data:

• Identity and contact data: name, email address, organisation name, and any message you send us.
• Waitlist data: name and email address when you join the Confident Callers Collective waitlist.
• Enquiry data: name, email address, organisation, group size, and message when you complete the contact form.
• Technical data: IP address, browser type, device type, and time zone, collected automatically when you visit our website.
• Usage data: pages visited and time spent on the site, collected through standard server logs.
• Marketing and communications data: your preferences about receiving marketing from us.
• Any other data you voluntarily provide: when you email us or take part in a survey or event.

We collect data:

• when you use our website (for example, visiting pages, joining the waitlist, or completing the contact form);
• when you engage with us as a client, supplier, or prospective member;
• when you otherwise provide information to us (for example, by email or telephone).

We process personal data only where we have a lawful basis, including:

• Consent: where you have given clear and explicit consent, for example to join the waitlist or receive marketing emails.
• Legitimate interests: where processing is necessary for our legitimate interests, provided your rights and freedoms are not overridden (for example, responding to enquiries or improving our services).
• Contract performance: where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: where processing is necessary to comply with a legal or regulatory obligation.

We will tell you at the point of collection what the lawful basis is and whether the information is mandatory or optional.

We use your personal data for purposes including:

• managing the waitlist and contacting you when the membership opens;
• responding to enquiries and providing information about our services;
• sending marketing communications, where you have consented;
• improving our website and membership experience;
• complying with legal, regulatory, or accounting obligations;
• any other purpose we tell you about at the time of collection.

Where you have consented, we may send you marketing communications about Confident Callers Collective, related services, events, and offers. You can opt out at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at leisa@confidentcallerscollective.co.uk.

We will not send marketing emails to you unless we have a lawful basis to do so.

We may share your personal data with:

• our service providers and subcontractors (for example, Lovable Cloud / Supabase for secure hosting and data storage);
• professional advisers (for example, accountants or legal advisors) when necessary;
• regulatory, government, or law-enforcement authorities where required by law.

We require that third parties keep your data secure and use it only for the services they provide to us.

The personal data we collect may be transferred and stored outside the UK and European Economic Area ("EEA"), for example because our hosting or service providers operate internationally. Wherever we transfer your data outside the UK/EEA, we ensure a similar level of protection by using appropriate safeguards, such as standard contractual clauses or UK adequacy decisions.

We keep your personal data secure using appropriate technical and organisational measures. These include secure access controls, encryption where appropriate, and regular review of our data handling practices. However, no system is entirely secure, and we cannot guarantee absolute security of your data.

We will keep your personal data for as long as necessary for the purposes we collected it for, including to satisfy any legal, regulatory, tax, or accounting obligations. We generally keep waitlist and enquiry data for 2 years after the last contact, and then securely delete or anonymise it.

Our website does not currently use analytics or tracking cookies. We may use standard browser cookies that are strictly necessary for the website to function, but these do not store any personally identifiable information.

You can manage or delete cookies through your browser settings. For guidance, see the help pages of your chosen browser.

Under UK GDPR, you have the following rights:

• The right to be informed: you have the right to know how we use your personal data.
• The right of access: you may request a copy of the personal data we hold about you.
• The right to rectification: you may ask us to correct inaccurate or incomplete data.
• The right to erasure: ("right to be forgotten") - you may ask us to delete your personal data in certain circumstances.
• The right to restrict processing: you may ask us to limit or stop using your personal data.
• The right to data portability: you may ask us to export your personal data in a machine-readable format.
• The right to object: you may object to our processing of your personal data where we rely on legitimate interests.
• Rights in relation to automated decision-making: you have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects on you.

To exercise any of these rights, please contact us at leisa@confidentcallerscollective.co.uk. We may ask you for proof of identity.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). Visit https://ico.org.uk for details.

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16. If you believe we have collected data about a child under 16, please contact us and we will delete it.

We may update this policy from time to time. The latest version will always be published on this page. We recommend you check this page periodically. Where appropriate, we will notify you by email or via our website.

If you have any questions about this policy or our data-protection practices, please contact us.

Email: leisa@confidentcallerscollective.co.uk

Registered office: [Insert registered office address]